Medifodil- Smart Pharma Solutions

Medical Inquiry Handling

We provide prompt and scientifically validated responses to inquiries from healthcare professionals, patients, and caregivers regarding: Drug Composition & Mechanism of Action, Indications, Dosage, and Administration, Contraindications, Warnings, and Precautions, Drug Interactions and Side Effects and Pharmacokinetics & Pharmacodynamics. Our responses are evidence-based, regulatory-compliant, and tailored to the audience, ensuring clarity and accuracy.

Adverse Event & Product Complaint Reporting

As a critical support system for pharmacovigilance, our call center ensures the immediate capture, documentation, and escalation of: Adverse Drug Reactions (ADRs) and Side Effects, Medication Errors & Product Quality Complaints and Lack of Efficacy Reports. We integrate with pharmacovigilance teams and ensure timely reporting to meet the requirements of global regulatory bodies

Multilingual Support for Global Reach

Our multilingual team ensures that language is never a barrier in delivering critical medical information based on client needs.

Integration with Pharmacovigilance & Patient Support Programs

Our call centre services seamlessly integrate with pharmacovigilance, patient support programs, and clinical research operations, ensuring Efficient ADR monitoring & safety surveillance, Enhanced patient engagement and compliance & Proactive risk minimization and regulatory reporting

24/7 Support for Critical Medical Needs

Medical emergencies can arise at any time. Our call centre is operational 24/7, ensuring immediate access to accurate and reliable medical information. This service is particularly beneficial for hospitals, emergency responders, and pharmaceutical companies.

Compliance & Regulatory-Adherent Documentation

We ensure that all medical responses, adverse event reporting, and documentation strictly comply with ICH-GCP (Good Clinical Practice), US FDA & EMA Regulations, WHO Pharmacovigilance Guidelines, CDSCO (India’s PvPI) Compliance & Data Protection Laws (GDPR, HIPAA, Indian IT Act, etc.) By maintaining audit-ready documentation, we help our clients stay compliant and reduce regulatory risks.

Expert-Driven Support

AI-Powered Technology for Fast & Accurate Responses

Confidential & Compliant Operations

Scalable & Customizable Solutions

Flexible Engagement Models

Real-Time Analytics & Reporting

Global Reach, Local Compliance

Let’s Build a Smarter Pharma Future Together

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